Terms & Conditions PLEASE READ THE FOLLOWING BOOKING CONDITIONS CAREFULLY, AS THEY SET OUT THE TERMS AND CONDITIONS FOR NEW MILLENNIUM TRAVEL.
These booking terms and conditions apply to bookings you (“the Client”) make with our consultants (in-store, by phone or by email). The booking terms should be read and understood prior to booking your travel, and will be binding on you as soon as they have been accepted by you and/or we have issued a confirmation invoice to you for the travel which you booked.
Please retain a copy of the booking terms once your booking is placed.
References to “NM TRAVEL”, “us”, “we” or “our” in these booking terms will mean New Millennium Travel.
References to “you”, “your” in these booking terms will mean you (“the Client”)
We act as agent only
We provide travel and travel related services to third party service providers. When you make a booking with us, you acknowledge and agree that we act only as agent for the third party service provider, which is solely responsible to provide you with the travel or service which you have booked.
By offering bookings for travel to a particular destination, we, our directors, employees or agents do not in any way represent or warrant that travel to such destination is advisable or without risk, and you agree that we will not be liable in any way for any damage, loss, death or injury that may result from your travel to such destinations. We (including our directors, employees and agents) will also not be liable for any loss, costs, damage, injury, illness, harm or death which you may suffer or incur as a result of any act or omission on the part of or the failure of the third party service provider to fulfill its obligations to you, whether in relation to travel services, travel arrangements, accommodation or in any other manner.
In the event of a third party service provider being unable to provide you with the product or service you have booked due to that third party service provider becoming insolvent or being placed under external administration, subject to your refund and remedy rights under the South African Consumer Law, we have no obligation to reimburse you for the cost of your booking, or for any loss or damage you may otherwise suffer as a result of any such insolvency or external administration.
Prices & Payment
NM TRAVEL produces tour packages primarily for the South African market/passport holders and prices quoted are per person sharing in South African Rands, using the current rate of exchange for foreign currency.
All airfares and prices quoted are indicative only, are subject to availability and are correct at the time of printing. All prices quoted are for cash transactions based on prevailing tariffs and exchange rates that are subject to change which in turn may affect the prices quoted here. Prior to confirmation of receipt of your full payment NM TRAVEL reserves the right to pass on all surcharges to the client without prior notice to cover any tariff increases, including the costs of fuel and security charges, landing and departure taxes at ports and airports.
All prices for bookings advertised by us are subject to availability, and can be withdrawn or varied without notice to you. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are subject to change until payment has been secured in full from you or when confirmation of acceptance of the quotation has been received by you or by an authorised representative of corporate clients.
We may correct any pricing errors on our websites at any time. If a booking price contains an inadvertent and obvious error, we are not bound by it and will be entitled to correct the error in the displayed price. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. We are under no obligation to honour misquotes and may correct the pricing prior to payment being taken.
All prices are quoted in South African Rand. We cannot be held liable for any increase to the quoted price; in the time it takes for payment of the booking to reflect in our account or for corporate clients to confirm their booking.
If your booking is subject to a foreign exchange rate, the exchange rate on the day of the quotation provided to you will apply. Should the exchange rate have increased by the time that payment of your booking reflects our account, such increase will be for your account and payable in addition to the total price quoted. If the exchange rate has decreased by the time we receive payment, the difference, if any, will be reimbursed to you. All quotations are subject to availability from third party service providers. Should the product range which you sought no longer be available, another product can be quoted on for you, at an updated price.
To confirm your travel arrangements you may be required to pay a deposit per person. Deposits may be non-refundable and non-transferable. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Payment by deposit does not secure a price and is subject to the exchange rate of the booking. A price is secured once payment has been made in full by you or, in the case of corporate clients, they have confirmed their booking. We will not proceed with any booking until payment reflects in our account.
Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. For online bookings, full payment is required at the time of purchase.
We accept the following methods of payment:
You may in certain circumstances be able to make card payments directly on the third party service provider’s website or secure link. Where you do so, proof of payment must immediately be sent to us. We do not however guarantee the third party service provider’s compliance with laws and regulations relating to payments made directly to them, and such payments may incur additional costs. Should the travel, service or product no longer be available, all monies paid to the third party service provider will be refunded by the third party service provider to you. When you pay by credit card, we act as the merchant. However, as we act solely as agent for the third party service provider, we are required to transfer the funds received directly to the third party service provider. We will liaise directly with the third party service provider in relation to any disputes regarding credit card payments.
All cash deposits are subject to a cash deposit fee (payable by you).
Electronic fund transfer (EFT). If you are paying by this method you will need to request account details from the consultant handling your booking. You must provide the consultant with a proof of your payment once it has been made. Your booking can only be confirmed once the funds have reflected in our bank account.
Credit facilities, which are only available to corporate clients, and are subject to our prior approval;
We will communicate with you on your chosen email address and will send you an invoice on a once-off basis in relation to a booking made. You should be vigilant when using email and should maintain the appropriate level of cyber security in order to prevent fraud or the interception of emails. Should anything occur in relation to your booking which may appear suspicious or should you receive more than 1 (one) invoice, you should contact us immediately prior to making payment in order to verify payment details. We will not be liable for any payment or damages suffered by you arising from a cyber- security breach, and you will remain liable to make payment of any amounts due to us for your booking.
Frequent Flyer
The onus is on you when booking your travel to advise the consultant of any frequent flyer membership details relevant to your booking. This information should also be completed on all traveller profile forms.
In the event of an online booking, you should insert frequent flyer membership details in the space provided for inclusion in the booking.
We cannot guarantee that the relevant third party service provider will credit you with points for any booking and you should query your points balance and accrual with your third party service provider directly.
We cannot confirm upgrade requests or guarantee an upgrade whereby a certain booking class is confirmed with the view of upgrading the ticket. Upgradable fare types are always subject to availability.
Travel Documents
Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a third party service provider. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable, non-transferable and subject to cancellation and amendment fees. All airline tickets must be issued in the name of the passport/identity holder. It is your responsibility to ensure that your names (as per identity documentation and/or passports), identity and/or passport numbers, travel dates, times, departure, destination and routings as reflected on your travel documents, are correct. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled.
You are responsible for the collection of your travel documentation from our offices. Please review your travel documentation carefully with our consultant and advise us immediately of any errors in names, dates or timings. Your travel documents inclusive of itineraries and vouchers will be electronically shared with you prior to travel. If for any reason you do not receive your travel documentation, please let us know so that we can supply this to you well in advance of your departure. Quality check travel documents before departure, taking heed of passport names, date and time of travel.
Passports
A valid passport is required for all passengers, including infants, when travelling internationally. Depending on your destinations, your passport must be valid for at least six to nine months after the date of intended return and must have a minimum of three blank unused pages for the insertion of visas, entry and exit stamps. It is your responsibility to ensure compliance with the immigration law of all countries to be visited as per your itinerary. This includes current and valid passports, visas, minor travellers, unabridged birth certificates, single parent consent, affidavits and certified ID copies, inoculations, vaccinations, re-entry permits
It is your responsibility to ensure that you have all the required supporting documentation or visas if you are a South African permanent resident or if you have become a citizen of a country by naturalisation.
Identification is required for all passengers travelling domestically, including infants. A South African identity document, Smart ID card or driver’s licence is required for check in. Infants and minors are required to produce a birth certificate or equivalent document at the time of check in. Most airlines require that the traveller presents the card utilised to make payment for the reservation upon check in at the airport.
Foreign passport holders should check and comply with any additional visa and inoculation requirements and will be solely responsible for any additional costs for visas that they may require that are not included in the package price.
Visas
Visas are required for South African passport holders to travel to most destinations. More than one visa may be required and it is important to check that you hold the required visas for your travel, not only for the final destination, but also for all transits, stopovers, port entries, border crossings and ocean border crossings.
The processing time for visa applications varies and may take between a minimum of 7 Business Days and up to 30 Business days. Delays in the processing of visas may occur for motivated circumstances, delays in supporting documentation being submitted or during peak season periods. In some cases, a visa may only be released by the embassy or processing centre 24 hours prior to departure or on the day of departure. It is highly recommended that you allow sufficient time for your visa application to be processed.
Electronic visa applications are fast becoming the norm. Whilst all reasonable care will be taken, New Millennium Travel assumes no responsibility whatsoever for any loss of data, non-receipt and/or poor quality of scans, images and data transmitted electronically by us to the visa issuing authority and/or their locally appointed third party when acting in accordance with their visa application rules and/or using either their own and/or their locally appointed third party’s electronic visa application systems and/or software for the transmission of all relevant data.
Visas are issued at the sole discretion of the visa issuing authorities according to their specific visa requirements and terms and conditions. Their decision is final and no correspondence will be entered into. They neither give reasons for the refusal of visas and forfeiture of application fees nor assume responsibility for any financial loss or inconvenience that may be sustained by the applicant in the event of a refusal, delay, loss of passports and travel documents or any irregularity that may arise during the visa insertion process.
In complying with the requests from the visa issuing authorities for additional information, personal interviews, proof of funds, bank statements, travel and medical insurance etc. passengers should contact the relevant embassy or consulate directly. Any application forms or information that may be required by the passenger can be downloaded from their official websites.
It is understood that visas do not represent a guarantee of admittance to any destination and that immigration authorities reserve the right to deny entry, repatriate, deport or prosecute alien visitors who are deemed undesirable or fail to present the necessary documentation upon request or contravene immigration laws. New Millennium Travel will not be held liable for any consequence of any nature howsoever arising.
In circumstances where New Millennium Travel is obliged or instructed to handle the visa acquisition process on your behalf you do so on the explicit understanding that New Millennium Travel will not be held responsible for any delays, irregularity, loss, costs or damages howsoever arising.
We urge you to scrutinize your visas and check validity dates, official stamps, signatures and all relevant details and immediately report any error or discrepancy to New Millennium Travel who do not hold themselves responsible for any irregularity, errors or omissions caused by the visa issuing authorities in which case any resultant losses sustained or costs incurred to rectify the same will be borne by the passenger alone.
New Millennium Travel will not be held liable for any consequence of any nature arising from the non-compliance of any governmental regulations by the passenger. We will not be held responsible for any delays, irregularity, loss, costs or damages howsoever arising. You hereby acknowledge and agree that we will not be liable for any claims or costs for which you are liable, associated with entry being denied into a country, visa requirements that change without forewarning, travel bans, travel restrictions or denial into a country as a result of incorrect visas, insufficient supporting documentation, internal security matters, customs or home affairs related matters. We further cannot be held liable for any claims related to working visas, student visas or residency permits.
All visa, courier, administration and other fees pertaining to the visa acquisition process are payable in advance by the passenger and are not refundable irrespective of the acceptance or rejection of the visa application by the visa issuing authorities.
Travelling with Children
The Department of Home Affairs has issued requirements in respect of all South African children under the age of 18 (eighteen) years old who travel internationally in and out of South Africa. The ages of children and infants travelling must relate to the dates of travel. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Failure to provide this information on check in will result in passengers being denied boarding. Please refer to the Department of Home Affairs website for information on minors travelling internationally http://www.dha.gov.za/
Medical Requirements
It is your responsibility to check health requirements and recommended precautions relevant to your travel, including but not limited to ensuring that all necessary vaccination documentation is presented.
We recommend that you consult your local doctor, travel medical service or specialist vaccination clinic before commencing travel. Most vaccinations need to be administered prior to travel to be considered effective.
You are expected to satisfy yourself prior to booking that you are fit and able to complete the itinerary of your chosen tour. If you are over 60 years of age you may have to provide medical evidence of fitness to travel on certain itineraries. Persons under 18 years of age will be accepted on tours only if accompanied by a parent or guardian who accepts full responsibility for them. We reserve the right to decline a booking at its sole discretion.
It is your responsibility to inform us of any pre-existing medical conditions that might reasonably be expected to increase the risk of their requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other tour participants. Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition and make proper arrangements for the provision of any medication or other treatment that may be required during the tour. Failure to make such disclosures will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid by the client will be forfeited. Passengers with disabilities must be accompanied by a suitably qualified person capable of providing all assistance required. In the case of ill health whilst on tour, we may make such arrangements as it sees fit and recover the costs thereof from the client.
Special Requirements
You should liaise with your travel expert regarding any special requirements for travel including but not limited to: health conditions, seating, meals, bassinets, room location or any other special requests. Special requirements and requests are not guaranteed by us, and must be confirmed by the third party service provider. We may submit special requests on your behalf; however, we are not responsible for confirming and/or guaranteeing these requests.
Your preferred choice of aeroplane seating may be requested prior to your departure; however the airline and/or third party service provider reserves the right to amend your seating plan up until the time of departure. You may have to pay for priority seating prior to departure.
Your travel itinerary will indicate the luggage allowances for your trip. Some airlines or low cost carriers include a zero luggage allowance and may charge a fee per bag. Please ensure you familiarise yourself with the luggage allowance requirements for your entire trip.
Confirming travel & schedule changes
You should confirm scheduled travel times at least 24 (twenty-four) hours prior to departure by (i) Completing an online check in, (ii) Downloading the applicable division’s mobile app and ensuring that push notifications are activated, and (iii) Confirming scheduled travel times with your travel expert, account manager or with the third party service provider directly.
Baggage Allowance
Baggage allowance differs as per carrier regulations. Free baggage allowance is not mandatory. Your single main bag should not exceed 76 x 46 x 26cm in size and 20 kg in mass. Please limit the size of your hand luggage to approximately 43 x 36 x 20cm and 7kg in mass In compliance with legal vehicle weight limitations we regret that we are unable to accept a second suitcase or any luggage exceeding these limits. If you are carrying extra luggage, please make independent arrangements for its storage/transport while you are touring. International air carriers may also impose excess baggage charges if weight, size limits, or piece concept are exceeded. For security reasons keep all unchecked luggage in your immediate possession. Should your luggage be delayed, please note that it is the responsibility of the airline to ensure that it is delivered to you en route. To assist in this process, a claim form should be filled out at the appropriate airline’s desk in the baggage reclaims hall prior to leaving the baggage reclaim area. If you need assistance later in contacting the airline for information regarding your delayed luggage, please ask your tour representative. Claims for reimbursement for delayed luggage should be addressed directly to the airline concerned.
Airport Check-In & Flights
Airport check-in allows a minimum check in time of approximately three hours for international flights and one hour for domestic flights. Passengers are advised to check in as early as possible after the airline check in counters open to complete time consuming check-in, security and immigration formalities. Check-in counters close approximately sixty minutes prior & boarding gates twenty minutes prior to flight departure time and are usually a considerable distance away from the departure control area. At most airports there are no longer any departure announcements so watch the departure information screens and ensure that you report to your correct boarding gate in good time. It is important that you observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes).
NM TRAVEL, its employees and agents shall not be responsible and shall be exempt from all liability for any delays prior to departure from your point of origin in South Africa or during the course of any tour whether brought about by force majeure, changes in flight schedules, overbooking by the airline, technical difficulties, strikes, adverse weather conditions or any other circumstances whatsoever. It is understood that all expenses relating to any such unscheduled extensions viz. hotel accommodation, airfares, taxi fares, meals, telephone calls etc. will be borne by the client.
NM TRAVEL will use its best efforts to ensure that all flight prices are correct at the time they are quoted. Bookings are made upon payment of a deposit and the airfare can only be guaranteed when the flight booking has been paid for in full and the ticket has been issued. Full payment is required immediately upon confirmation when special, advance or instant purchase; promotional and inclusive tour airfares are used in conjunction with land arrangements and are subject to special conditions, restrictions and penalties as stipulated by the airline concerned. Flight bookings are not transferable and airlines reserve the right to amend or withdraw any airfare without prior notice. If flight changes are requested by the Client after the deposit has been received or if flights are cancelled by the Client after tickets are issued, revision fees, change of reservation fees or airline cancellation fees will apply and may be in addition to cancellation charges mentioned below. If we are unable to confirm your air reservation in its scheduled class of service it may offer the next higher fare class that is available. Group bookings and ticketing are controlled directly by the airline concerned.
No Show
A no-show is a clause that airlines include in their terms of use. It basically means that a user not showing up for the outbound flight will be considered a no-show, and all the connecting flights associated with this one, even a return flight, will be cancelled and no refund will apply and NO SHOW fee is applicable Times for NO SHOW vary from 4 hours to 24 hours prior to flight departure depending on the respective airline.
Travel bookings are non-transferable and name changes are not permitted. You will forfeit the fare if you do not fly or do not notify the airline or your travel expert of your intention not to travel, prior to your scheduled departure. Tickets must be travelled on in the sequence they are booked, if not, the ticket will be forfeited.
Cancellations or changes
We must be notified of all cancellations or changes in writing prior to departure. Certain bookings may be non-refundable and you will be liable for cancellation penalties or date change penalties should you wish to change or cancel your booking, in accordance with the third party service provider’s cancellation policy and/or fare rules. We will only be able to provide you with the remedy provided by the third party service provider (if any).
We do not accept any liability or costs incurred that may result from any cancellations and/or changes which you require to your booking. Refunds, if applicable, will only be made to the person named on the booking payment receipt, unless otherwise agreed upon in writing by all travellers listed on a booking. All refunds will be made in the same manner in which the payment was made (i.e. payment via credit card, refund onto the same credit card etc. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer, however that will have to be arranged by you directly with the insurer.
Whilst it is unlikely that NM TRAVEL will have to make any changes to a booking which has been accepted by it, sometimes a change in circumstances makes changes to bookings unavoidable. We reserve the right at any time to cancel or modify any bookings or change any of the facilities, services or prices quoted including flights, accommodation, transport, or other arrangements and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for any inconvenience, loss of time or enjoyment due to these changes. The right is further reserved to substitute the hotels listed with others of a similar or higher category and any resultant expense shall be borne by the passenger. NM TRAVEL shall not be liable for any delay in, change to or cancellation of bookings before or after departure from the point of origin wherein circumstances are beyond its control and include but is not limited to war or threat of war, civil disturbance, political unrest, terrorism, acts of God, acts of government, industrial disputes, disease, natural, industrial or nuclear disasters, adverse weather, closure of airports, fire, strikes and failure of a carrier, hotelier or other person to operate services for any reason. If the Client wishes to change his/her booking, NM TRAVEL will endeavour to accommodate these changes at a cost advised by the airline and destination management company. In view of the additional work involved, NM TRAVEL reserves the right to charge a service fee of R250.00 each time a change or amendment is made to a confirmed booking in addition to any cancellation and administration charges applicable to documents or vouchers submitted for refund or reissue. Any changes to a confirmed booking requested less than 14 days before departure will be treated as a cancellation of the Client’s original booking and cancellation charges as detailed below will apply. Any new arrangements will be regarded as an entirely new booking. All requests for changes & amendments must be made in writing and signed by you (“the Client”). No request for amendment or cancellation of hotel accommodation is accepted during trade fair, special & sporting event periods within 30 days before date of arrival. A late booking fee of R250.00 per booking will be charged for bookings made within 14 days of departure.
We may cancel a booking at any time when necessary because of events beyond its control, or an overbooking which arises from the default or omission on the part of any service supplier such as a carrier or hotelier providing any services comprised in the booking. NM TRAVEL will inform you of any such event as soon as practicable, and at its discretion refund monies paid or, where practicable, offer you a comparative alternative holiday for any booking so cancelled. We will be under no further liability to you whatsoever in such circumstances. Should you be forced to cancel a booking at any time, you (“the Client”) must give NM TRAVEL written notification signed by you (“the Client”) even if verbal notification of an intention to cancel has been given and the cancellation will take effect on the date that NM TRAVEL receives such written notice. To cover the estimated loss to it, caused by the cancellation, NM TRAVEL reserves the right to make a charge which is payable by you (“the Client”) as follows: beyond 8 weeks prior to departure – forfeiture of deposit, between 4 to 8 weeks 50% of the total tour cost, between 2 to 4 weeks 75% and within 2 weeks of tour departure 100% of the total tour cost. Trade fairs, special & sporting event bookings carry 100% cancellation charges depending on the nature of the package. Group tours are non-refundable. In addition, cancellation charges for air tickets issued by and on behalf of NM TRAVEL will apply as determined by airline tariff regulations and may vary due to the fare used and type of ticket issued. The full insurance premium is payable in the event of cancellation by you (“the Client”) and the reason for cancellation will determine whether these charges may be recoverable under your insurance policy.
Refunds
All refunds are subject to the cancellation policy of the relevant third party service provider. We will not provide a refund to you until we receive the funds from the third party service provider. In the event that the third party service provider is able to provide a refund, you will be required to complete and submit a refund consent form, provided by us. All refunds will be made in the same manner in which the payment was made (i.e. payment via credit card, refund onto the same credit card etc). We may charge a reasonable service fee for any cancellations and/or refunds processed, except in instances where the cancellation and/or refund is in lieu of death, hospitalisation and illness as per the Consumer Protection Act. We will endeavour to process all refunds within a reasonable time frame. As regards airline ticket refunds, please note that such tickets may take a minimum of 12 (twelve) weeks to be processed, due to upgrades, downgrades, schedule changes, reissued tickets and expired tickets. All refunds must be processed within the ticket’s validity, thereafter the ticket will be deemed as non-refundable.
As a service to corporate clients, all unused tickets will be tracked and submitted for refunds. The full amount less an administration fee will be refunded to corporate clients.
Travel Insurance
NM TRAVEL strongly advises their clients to take out appropriate travel insurance to cover their travel arrangements. You are solely responsible for arranging your own travel insurance cover against you sustaining any loss or expenses arising from unforeseen circumstances prior to or during the entire period of your proposed journey. Personal property including baggage are at all times and in all circumstances solely at your own risk.
The travel insurance cover automatically provided with credit card purchases does not provide adequate cover as standard. A suitable insurance policy should provide adequate cover for accidental death or disability, medical expenses, including any related to pre-existing medical conditions, helicopter rescue and air ambulance, delays, cancellation & curtailment, loss of baggage, personal effects, money, travel documentation & personal liability. It is your responsibility to ensure that you have valid travel insurance that covers and is appropriate for your needs.
Travel insurance is to be purchased simultaneously with the air ticket or package purchased. For assistance in obtaining travel insurance, please speak to one of the NM TRAVEL consultants who will facilitate the issuing of your travel insurance. You are required to satisfy yourself that any travel insurance arranged through NM TRAVEL is exactly what you require and should arrange supplementary insurance if need be. We will not be responsible or liable if you fail to take adequate insurance cover at all.
Where you (“the Client”) declines to purchase suitable insurance cover offered by us you indemnify us against all responsibilities and liabilities howsoever arising due to your failure to purchase adequate insurance cover.
Clients arranging their own insurance cover should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients are advised to carry proof of insurance with them and produce it if reasonably requested by us, our agents or service suppliers.
Impossibility of performance
In certain circumstances beyond the reasonable control of any of the parties, it may be necessary to cancel your travel due to an event which makes it impossible. This includes, but is not limited to: strikes, terrorism, war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power, pandemic or epidemic outbreak, confiscation or destruction or requisition by order of any government or any public authority or any other act of state, including prevention or denial of trade, sanctions or closure of borders, denial of the use or unavailability of any railway, port, airport, shipping service or other means of public transport, and any similar event beyond the reasonable control of the parties.
If any party is prevented from or delayed in performing any of its obligations by circumstances beyond its control as set out above, then it must notify the other parties in writing of the nature and expected duration of such circumstances and of the obligation, performance of which is delayed or prevented. The party subject to the event rendering performance impossible, will be excused from performance or punctual performance, as the case may be, of its obligations, for so long as the circumstances or prevention or delay may continue.
COVID-19 (Coronavirus) Guidance
We recommend that you contact the Department of Health or visit their website at http://www.health.gov.za/ as well as the South African Covid Portal on https://sacoronavirus.co.za/ for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
In addition you should familiarise yourself with airline requirements around passenger safety, including the requirement for face masks and the need to produce evidence meeting airline and border control requirements in relation to a negative COVID-19 test both for transit and final destination passengers. This information is subject to change without notice so we recommend you update yourself in relation to the relevant airline and government policies for your transit and final destination at each of (i) the time of booking, (ii) as you approach your travel date, and (iii) immediately before travel.
You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
Car rental
The person listed as the driver of the vehicle must present a South African driver’s licence (and an international driver’s licence when renting a car overseas) upon collection of a domestic car rental and must also have a valid credit card to present at the time of collection. The driver of the vehicle must have a valid credit card when collecting the car rental.
Corporate clients confirm and agree that they are liable for any damage, traffic fines, accidents, toll fees and/ or other costs incurred during the rental period. NM TRAVEL South Africa will not be liable to recover such costs from the driver of the vehicle but from the corporate client directly.
Single Discretionary Allowance
In accordance with the South African Exchange Control Regulations, you confirm that you are aware that the single discretionary allowance limit is R 1,000,000.00 for adults and a travel allowance limit of R 200,000.00 for children under the age of 18 (eighteen) years old, per calendar year, and that the booking you make with us will not exceed your single discretionary allowance.
Tax
You will be liable for any additional taxes levied by the relevant country or city visited including amongst others local city tax or departure tax. However, some countries may charge additional departure, hotel or other taxes that must be paid locally. We suggest that you retain sufficient local currency to meet these charges. It is your responsibility to declare any personal items with the South African Revenue Services prior to departure.
POPIA
The POPI Act (POPIA) is a comprehensive data protection law that regulates the processing of personal information in South Africa. It is designed to protect people from data breaches and cybercrime, and to prevent intrusive marketing practices.
The POPI Act commenced as from 01 July 2021.
The protection of your personal information is important to us. NM TRAVEL takes your privacy and the protection of your personal information very seriously and is committed to doing the right thing as per underpinned by our privacy policy and values.
We and our third party service providers may disclose your personal information, and you hereby consent to such disclosure to third parties that are directly connected with facilitating your travel arrangements and bookings and the provision of travel service and products. For example, we may disclose your personal information to airlines, hotels, car rental companies and other service providers in facilitating your travel arrangements. Furthermore, you agree that we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers with whom you seek to make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the Republic of South Africa. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the Republic of South Africa. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the Republic of South Africa). Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. We encourage you to review the privacy policies of any third party service provider whose services we arrange on your behalf. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know.
We at all times retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request. We may disclose aggregated information on an anonymous basis and without disclosing any of your personal information, about users and use statistics relating to the site and aggregated information about our sales and trading patterns to others.
Social Media
You agree that your use of our social media pages which include but are not limited to Facebook pages, Instagram, Twitter, Tik Tok, Telegram accounts, will not be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments and/or content. We do not tolerate any form of discrimination on grounds of race, sex, religion, nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age.
We reserve the right to remove any comment, thread or content without prior warning to you. We also reserve the right to bring legal proceedings against any individual for a breach of these rules or law generally, or take such other action as we reasonably deem appropriate.
Legal claims
In the event that we have to engage attorneys to enforce any of our rights under the booking terms or otherwise, you will be liable for our legal fees on an attorney and own client scale.
The law of South Africa will apply to any dispute between the parties arising from these booking terms.
The parties agree, consent and submit to the jurisdiction of the High Court of South Africa, Kwa Zulu Natal Local Division, Durban or any successor thereof, having jurisdiction to adjudicate and determine any suit, action or proceeding which may arise in respect of these booking terms, however nothing contained in these booking terms will prevent us from approaching any other High Court of South Africa having jurisdiction for relief, as may be determined by us in our discretion, from time to time.
These booking terms constitute the sole record of the agreement between the parties with regard to the subject matter hereof. No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein.
No amendment, cancellation or waiver of any term or right referred to in these booking terms shall be valid or binding unless reduced to writing and signed by both you and a duly authorized representative of us.
No relaxation or indulgence which we may grant you shall constitute a waiver of our rights and shall not preclude us from exercising any rights which may have arisen in the past or which might arise in future.
All intellectual property owned by us shall remain our sole and exclusive property.
The parties choose their address in the address clause of the Booking Form as its legal address for the purposes of giving any notice, the payment of any sum, the serving of any process and for any other purpose arising from these booking terms.
Any notice shall be given in writing and delivered to the legal address of the party concerned. Written notice given in a correctly addressed envelope, delivered by hand to the chosen address of the Party during ordinary business hours shall be deemed to have been received on the day of delivery. Notice may be given by electronic means if delivered to the e-mail address specified by either party. Such electronic notice shall be deemed to have been given on the day following the electronic delivery of such notice. Either party may notify the other Party in writing of any changes to its chosen address.
If any provision of these booking terms is held to be unlawful or unenforceable, such provision shall be deemed separate and divisible from and shall in no way affect or impair the validity or enforceability of, the remaining provisions.
General
These Terms & Conditions as updated from time to time and any acceptance of a booking by NM TRAVEL shall form the sole basis of the contract between NM TRAVEL and you (“the Client”) the person signing the booking form being all persons included in the booking as travelling or intending to travel with NM TRAVEL.
A booking is made by you (“the Client”) who submits a duly completed and signed Booking Form accompanied by documentation namely passport and the required deposit or full payment. NM TRAVEL will not accept any bookings other than those received on a completed and signed booking form. A booking is accepted by NM TRAVEL only if and when it issues confirmation of its acceptance of the booking and availability of the relevant flights, accommodation and other relevant facilities. Once the full payment has been received for an accepted booking, NM TRAVEL will issue you (“the Client”) an official voucher, Multi-Purpose Document (MPD) or other suitable document. You (“the Client”) will be required to present this to the relevant hotel, car hire or other supplier of ground services included in the booking in order to obtain the relevant services. No travel documents will be issued without a signed booking form.
This booking is subject to these terms and conditions and you (“the Client”) confirms that you are over 18 years of age and have full authority to do so on behalf of all persons whether named or not. You (“the Client”) further confirm that all such persons are fully aware of and accept these terms and conditions. No employee or agent of NM TRAVEL has the authority to vary or waive any of these terms and conditions or promise any discount or refund. The contract between NM TRAVEL and you (“the Client”) and all matters arising from it shall be governed by and construed in accordance with the laws of and applicable exclusively in the Republic of South Africa and subject to the jurisdiction of the Durban Magistrates Court.
You (“the Client”) accept these booking terms either by accepting them electronically, or signing the Booking Form to which the booking terms are attached, or by us sending a confirmation invoice to you for the travel which you booked. You acknowledge that you are 18 (eighteen) years of age or older and that you understand and have the legal capacity to agree to the booking terms. Your decision to make travel arrangements through us is voluntary, and is not made under duress.
Payment is deemed confirmation that you (“the Client”) have read and accepts NM TRAVEL booking terms and conditions. Clients booking by telephone, e-mail or via the Internet will be deemed to have read the booking conditions and accepted them. For bookings requested, the specified minimum cash deposit must be paid at the time of request. Deposit amounts to be confirmed as per the nature of the package purchased. Deposits do not guarantee the total tour cost as it is subject to rate of exchange fluctuation and airfare increases. Deposits are non-refundable & non-transferable. Once confirmation is received and advised you (“the Client’), the specified deposit must be paid within 24 hours of the advice being given. If any money, be it a deposit or full payment, is not received by the due date, NM TRAVEL reserves the right to treat the booking as cancelled by you (“the Client’) who will then be liable for cancellation charges as specified under “Cancellations”. If, for any reason, a booking is not accepted by NM TRAVEL all monies paid to NM TRAVEL by you (“the Client’) for that booking will be refunded and NM TRAVEL shall not have any further liability to you (“the Client’). For trade fairs, special and sporting events and for bookings made less than eight weeks prior to departure, the full tour price is payable upon confirmation. All land arrangements are payable in cash.
You are required to travel as ticketed and are responsible for your onward flight reconfirmations that must be done at least 72 hours prior to flight departure. Failure to do so may result in the cancellation of flight reservations by the airline. The airlines concerned are not to be held responsible for any act, omission, or event during the time passengers are not on board the aircraft. The ticket in use by the airline when issued shall constitute the sole contract between the airline and the purchaser of the ticket.
Low Cost Carriers are used on certain itineraries for increased frequency and seat availability and to further reduce tour prices. Please be aware that all low cost carriers provide point to point carriage and assume no responsibility for missed onward flight connections if their flights are rescheduled or delayed for any reason. Tickets are valid for the passenger named and the flight specified therein. If you fail to check in on time or board the aircraft before the boarding gates close the fare you paid will not be refunded for any reason whatsoever. Please check baggage allowance and airline regulation with the consultant at the time of booking.
NM TRAVEL operates normal, sports and adventure tours to destinations over the world, including certain regions where the standards of accommodation, transport, safety and security, hygiene, medical facilities and other infrastructure may, at times be lower than those you would normally expect. All trips, but especially those to sporting events, visiting remote or unstable regions or areas with extremes in climatic conditions or dangerous wildlife, involve a risk of injury, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. All bookings are accepted on the clear understanding that the clients are fully aware of the risks and potential hazards and agree to assume all such risks associated with the journey, which they undertake of their own volition.
We accept no liability for any loss or damage howsoever caused by events beyond its control. NM TRAVEL does not accept and hereby excludes all liability for the acts or omissions whether negligent or otherwise of airlines, carriers, coach operators, hoteliers or any person providing goods or services in connection with any booking unless such person is either employed by it and acting within the scope of his/her employment or is its agent under its control. NM TRAVEL acts as agent only and is not itself a provider of flights, accommodation, ground services tours or other facilities; we do not control the third parties who provide such services in connection with the Client’s booking. All bookings are accepted and all arrangements are made by NM TRAVEL subject to any and all conditions imposed from time to time by airlines, sea, rail and road carriers, car rental companies, providers of accommodation, catering and other services or facilities connected with the booking and such conditions will apply to the Client as if they were incorporated into these Conditions and any law, direction or order imposed from time to time by any competent authority. Some third party conditions referred to above seek to exclude or limit liability of the third party concerned, for instance, the liability of airlines and certain carriers for personal injury (including death) or loss or damage to property and baggage is usually limited by conditions contained within the airline’s / carrier’s ticket and Conditions of Carriage and/or by law. NM TRAVEL will not accept responsibility or liability for any Client who contravenes any law or regulation of any country visited. NM TRAVEL will not be liable for any claims where such properties that are not featured in its brochures are booked upon the Client’s express request but do not satisfy his/her expectations. Any independent arrangements made by Clients are done so entirely at their own risk. The Client warrants that he/ she has not relied on any representation made by NM TRAVEL that has not been stated expressly in these terms and conditions.
Unused services and refunds no refunds will be considered for the following reasons: no-shows or any unused services irrespective of whether they form part of the basic tour price or in respect of pre-booked optional arrangements; partially unused car rentals, apartment reservations or package tour components; leaving a tour for any reason after the tour has begun; delays and/or cancellation of special & sporting events and trade fairs due to circumstances including but not Unused services and refunds no refunds will be considered for the following reasons: no-shows or any unused services irrespective of whether they form part of the basic tour price or in respect of pre-booked optional arrangements; partially unused car rentals, apartment reservations or package tour components; leaving a tour for any reason after the tour has begun; delays and/or cancellation of special & sporting events and trade fairs due to circumstances including but not limited to acts of God, force majeure, weather conditions or any other unforeseen circumstances. No refunds for unused hotel accommodation, breakfast, hotel services or airport transfers especially during group tours, trade fair, special & sporting event periods. An administration fee of R350 per ticket is payable to NM TRAVEL prior to the processing of any refund application for lost or unused air tickets on behalf of the client.
Tour Price Exclusions unless otherwise specified the price of any tour booked excludes VAT, un-ticketed airport taxes, fuel and other applicable surcharges, passport, visa and courier fees, insurance, laundry, telephone bills, beverages, tips & gratuities to tour leaders, guide services, entrance fees, items of a personal nature, excess baggage charges, optional excursions and any services not stipulated in the tour itinerary, brochure or service vouchers.
If you have a complaint whilst on your trip, you must make it known to NM TRAVEL tour leader or our local representative who will normally be able to take appropriate action. If you are not satisfied with their response and feel your enjoyment of the holiday is likely to be significantly affected you should notify us in writing and we will do our best to resolve the problem.
You (“the Client”) are personally responsible for the collection of your travel documentation from our offices. Courier fees are not included in the tour price and will apply when delivery of travel documentation is required. No responsibility or liability shall attach to NM TRAVEL in the event of delays, loss, misdirection or theft of travel documents or passports when using NM TRAVEL’s messenger, the post office, document exchange or independent courier services for the delivery of all travel documentation to and from our offices on behalf of you (“the Client”).
New Millennium Travel is situated at 147 West Road, Unit 17 Comilla Court, Overport, Durban, South Africa.
Guaranteed Departures holidays that are not group tours are guaranteed to operate once a booking has been confirmed unless otherwise mentioned. Trips booked as F.I.T are guaranteed to operate once a minimum of two persons is booked. FIT means Free Independent Traveller or Free Independent Tourist.
You (“the Client”) hereby agree and give consent that NM TRAVEL may use images of you taken during the trip without recourse to you and without compensation for publicity and promotion purposes only, through whatever medium it chooses.
At all times the decision of NM TRAVEL’s group leader or representative will be final on all matters likely to affect the smooth operation of the trip and the safety and well-being of tour participants. We reserve the right to decline to accept to retain any person as a member of the tour party at any time.
Enquiries with regard to local issues and prevailing conditions at your intended destinations should be made prior to departure from your point of origin. We make no representations as to the safety and security, prevailing conditions or other issues that may exist at any destination. Advice may be obtained from local governments, local consular offices and the official websites of the relevant foreign affairs / governmental departments concerned.
Hotel standards, facilities and room sizes vary at different destinations and hotels or resorts in one city cannot be compared directly with those in another city. Prices quoted are per person share twin and cover standard room accommodation unless otherwise specified. For example: “run of house” means that the room type will be assigned by the hotels, subject to availability at the time of check-in. Special requests such as a baby cot, room location or type, a particular facility or view at a hotel are not guaranteed and can be offered on a request-basis only and are subject to availability at the time of check-in. NM TRAVEL will not be responsible if the requests cannot be satisfied or confirmed. Passengers travelling alone cannot purchase share twin accommodation & a surcharge will be payable for a single room or for any additional beds arranged.
Check-in & check-out times vary from place to place with the norm being between 12h00 & 15h00.There is no guarantee of early check in or late check out by the travel agent. Hotels reserve the right to charge for periods when the room is occupied before the normal check-in time and after the normal checkout time. For your comfort we therefore recommend that when booking the number of nights you intend to stay, you consider whether this covers your early arrival or your late check-out, neither of which is covered by the tour price. Upon check in, hotel staff will request an imprint of your credit card or a cash deposit for any additional in-room services, or as a guarantee. Most hotels worldwide charge a TOURISM LEVY per room which has to be settled either upon check in or check out.
NM TRAVEL service vouchers is our official document that serves as both a confirmation and exchange document for the arrangements you have purchased. You will be required to present it to your hotel, car rental or any other named service provider for the provision of the services mentioned therein. Vouchers are valid for the dates and services mentioned only and are not refundable, transferable or endorsable. Any unauthorized alteration renders the voucher null and void. Hotel, car rental or any other named service provider has no authority to refund any monies paid or grant any authority to claim a refund from NM TRAVEL for lost or unused vouchers, transportation tickets, car rental and apartment or tour package components. Clients who have lost or mislaid their vouchers or are unable to present them upon request will be obliged to pay the service provider directly for the provision of services. There are no refunds for no-shows or any unused services that either form part of the basic tour price or pre-booked optional arrangements. Clients who may request upgraded and/or additional services not stipulated in the voucher are responsible to settle payment for the said services directly with the service provider concerned. It is advised to quality check your travel voucher before departure.
Every effort is made to ensure brochure accuracy at the time of publishing. NM TRAVEL is not responsible for omissions, printing and /or typographical errors in brochures, on internet sites, correspondence or invoices or in any other media where such information may be presented and reserves the right to make corrections as required. The terms and conditions listed are those in effect at the time of printing and remain in effect until replaced. These terms and conditions replace all previous versions.
Acceptance of booking
You (“the Client”) accept these booking terms either by accepting them electronically, or signing the Booking Form to which the booking terms are attached, or by us sending a confirmation invoice to you for the travel which you booked. You acknowledge that you are 18 (eighteen) years of age or older and that you understand and have the legal capacity to agree to the booking terms. Your decision to make travel arrangements through us is voluntary, and is not made under duress.
These booking terms and conditions were last updated on 01 July 2021.
Feedback
If you are dissatisfied with us or your travel booking, you must submit your complaint to us, within ninety six hours of returning from your travel, in order for us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to rectify the situation and mitigate any losses or damage. Any and all third party claims must be made directly with the Third Party Service Provider of the travel product supplied. Stolen or lost luggage must be reported to the airline prior to leaving the airport.
We value your feedback. If you have a compliment, complaint or wish to share your experience with us, please contact customer care at: info@nmtravel.co.za
